Cancellations on coffee orders will be considered if the request is made within 24 hours of placing an order or before the order is roasted, whichever comes first.
Returns and Refund Policy
We are proud of the coffee we sell and hope that you like it as much as we do. However, if you are unsatisfied with any coffee purchase you have made from our website, simply contact us within 14 days of shipment on firstname.lastname@example.org for a replacement or 100% refund of the purchase price back to your account. Please make sure to include:
- Your name, Date of purchase
- The items you would like refunded
- The reason for the return (optional, but we’ve love to use your feedback to improve our products)
- All coffee packets should be returned back to us in case of refund.
- In the case of non-satisfaction with flavor, 20% of the purchase price will be refunded.
- Refunds are initiated within 3 days of notification. The amount of time it takes before the money is credited back to the customer's account depends on the clearing cycle of the customer's bank.